Office of Family Services
Britteny Skains
Manager
The mission of the Office of Family Services is to serve as a liaison between the Executive Director and families, or the organizations that advocate for them. We aim to address inquiries, investigate allegations, and resolve concerns. We believe it is necessary to keep families, advocacy organizations, and the general public informed of agency announcements, updates, and meeting opportunities.
Contact:
Texas Department of Criminal Justice
Office of Family Services
PO Box 99
Huntsville, TX 77342-0099
E-mail: ofs@tdcj.texas.gov
Upcoming Events
Join us for the 2026 Summit at the For Oak Cliff Community Center located at 907 E. Ledbetter Drive, Dallas, Texas 75216 on Saturday, May 16, 2026, beginning at 9:00 a.m. and ending at 3:00 p.m. This event will provide families and community members with clear, helpful updates, available resources, and ongoing initiatives within the TDCJ.
Community Outreach
- TDCJ Summit, Austin, June 29, 2024
- TDCJ Summit, Houston, October 21, 2023
- TIFA Second Chance Month, Zoom Meeting, April 18, 2023
- TIFA Chapter Meeting, San Antonio, April 5, 2023
- TIFA Dallas Chapter Meeting, January 10, 2023
- TDCJ Summit, San Antonio, September 24, 2022
- TIFA Meeting, Tyler, July 14, 2022
- TIFA Houston Chapter Meeting, Virtual, July 12, 2022
- TDCJ Summit, Southlake, May 21, 2022
Medical Concern
If your concern is of a medical nature, you may contact the Health Services Division, Office of Professional Standards, PO Box 99, Huntsville, TX 77342; or by e-mailing health.services@tdcj.texas.gov; or by telephone at (936) 437-4271. All inmates are required to sign a release of information form in order for any medical information to be released.
Public Information Act
Open Records Policies and Procedures
Under the Texas Public Information Act (the Act), each person is entitled to complete information about the affairs of government and the official acts of public officials and employees, unless otherwise expressly provided by law. You can request information by e-mail, U.S. mail, hand delivery, or electronic submission through the TDCJ website. For more information about the Texas Public Information Act or open records requests, you may wish to refer to the Attorney General’s Public Information Handbook.
Report a Concern
The agency recommends to attempt to resolve unit-based issues at the unit level first, if you feel that your concerns have not been adequately addressed, please contact the Office of Family Services for assistance by e-mailing ofs@tdcj.texas.gov or by telephone at (936) 437-6360 or (936) 437-6725.
Publications
- General Information Guide for Families of Inmates (PDF), Spanish (PDF)
Explains the intake process and provides a brief description of the inmate program areas within TDCJ. Intended to assist the families of inmates in understanding how TDCJ operates. - Inmate Rules and Regulations for Visitation (PDF), Spanish (PDF)
- Offender Orientation Handbook (PDF), Spanish (PDF)