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2018 Customer Service Survey

Thank you for taking this brief survey regarding TDCJ’s customer service. As part of the state’s strategic planning process, agencies are required to conduct a customer satisfaction survey every two years. Your responses will assist us in our efforts to improve state services.

On the following statements, please indicate how strongly you agree or disagree with the statement.  If you do not have any information about a particular statement or the item is not applicable to you, please mark “N/A” (not applicable).

1. Overall, I am satisfied with services I received from the Texas Department of Criminal Justice (TDCJ).



2. The facility where I received the services was clean, orderly and easy to get around.



3. Staff members were able to answer my questions.



4. Staff members were courteous.



5. When asking a question or seeking information, I received the information I was looking for.



6. When requesting information about services, I was given clear explanations about the services available.



7. The TDCJ website was easy to use and well organized.



8. The TDCJ website contained clear and accurate information.



9. I know how to make a complaint regarding services at the TDCJ.



10. If necessary to file a complaint, I believe the TDCJ will address my complaint.



11. If an inquiry was made, my telephone, letter, or e-mail inquiry was answered in a reasonable amount of time.



12. The printed information or written materials provided were thorough and accurate.